Refund and Cancellation Policy

These rules explain how cancellations, technical issues, and refund requests for digital services purchased via GPT.AZ are handled.

1. Order not yet started

After the payment is successfully completed, if the generation/processing phase of the order has not yet started, the user can submit a cancellation request by stating the order number to info@gpt.az. If it is confirmed that execution has not started, a full refund will be issued.

2. Order in execution

Once video/voice generation, transcription, translation, dubbing, document generation, financial modeling, or AI review begins according to the selected service, the digital service is considered initiated. After this stage, an automatic refund is not provided simply because the user changed their mind; technical issues and order conformity are evaluated separately.

3. Technical malfunction and order discrepancy

If the service has not been provided despite payment being received, if the file cannot be opened, or if the final result significantly differs from the confirmed order parameters due to technical reasons, the user may apply within 7 calendar days. The application must include the order number and a brief description of the issue.

Based on the outcome of the request, the service may be re-provided, the issue resolved, or a full/partial refund approved if justified.

4. Refund method

Approved refunds are returned to the original payment method when technically feasible. The processing time of the bank and payment system may vary depending on the user's bank.

5. Circumstances not considered grounds for a refund

• text, name, date, financial figures, contact details, or other order information incorrectly entered by the user;
• poor quality material or material not legally permissible for use provided by the user;
• the final result not meeting subjective taste expectations, provided that order specifications were met technically;
• issue originating from the user's device, internet connection, or third-party software.

6. Inquiries

Refund and cancellation request: info@gpt.az · +994 55 266 92 50