FAQ
Here we have gathered answers to the most frequently asked questions regarding the use of GPT.AZ, payment, digital service delivery, and accounts.
What is GPT.AZ?
GPT.AZ is an AI-powered digital platform presented by "ORİJİNAL AZ" LLC. The platform includes Video Studio for creating new videos, AI Dubbing for existing media, and services for business plans, startups, tenders, grants, and project documents.
Is registration required to use the service?
Some features may be visible publicly, but logging into an account may be required to save projects, place orders, and access personal workflows. It is recommended to enter accurate contact details during registration.
How is the price determined?
The current price is shown on the service or order screen before payment is confirmed. By confirming payment, the user accepts the amount shown on that screen.
How can I make a payment?
When online payment is available, card payments are processed via the website's checkout page. A payment provider specified on our website is used to process payments. For more information regarding card data processing, please visit the "Payment and Security" page.
What happens after making a payment?
After successful payment confirmation, the process for the selected digital service is activated. Depending on the nature of the service, the result may be provided automatically or after the required processing stages in the system are completed.
How do I access the generated output?
The result is provided in digital format. Depending on the selected service, video, audio, subtitles, PDF, DOCX, or ZIP files become available via the account, project page, or the download mechanism in the relevant service interface.
Is it possible to cancel an order or get a refund?
This depends on the service execution status and the specific case. The commencement of digital service execution may affect eligibility for a refund. Full rules are outlined on the “Refund and Cancellation Policy” page.
Why might the video result differ from what I expected?
AI-generated materials are produced using probabilistic technologies, and the same prompt may not produce the exact same result every time. The result is influenced by the input text, visual prompts, selected parameters, and the model used.
Is an AI committee review an official decision?
No. This is an artificial intelligence output that reviews the information you provided for gaps, risks, and revision needs. It does not replace the decision of a real committee, government body, bank, investor, or human expert, nor does it guarantee funding, winning, or certification.
Should I review the business document before submitting it?
Yes. Names, dates, financial assumptions, calculations, legal requirements, and sources must be verified by the user. Providing the organization's current letterhead, signatures, stamps, electronic submission, and additional supporting evidence is the user's responsibility.
Is GPT.AZ responsible for the materials I enter?
The user must hold the right to use any text, images, audio, logos, and other materials uploaded or entered into the system. The use of materials that infringe upon the copyright, trademark, personal data, or other rights of third parties is prohibited.
How is my personal data protected?
Key principles regarding data collection and processing are explained on the “Privacy Policy” page. Payment security is set out separately in the “Payment and Security” section.
What should I do if I encounter a technical issue?
A brief description of the issue, a screenshot if possible, and the email address used for your account info@gpt.az send to the address or via WhatsApp +994 55 266 92 50 contact using the number. Do not send us your full bank card number, CVV/CVC code, or one-time SMS/3D Secure code.
Which company owns GPT.AZ?
GPT.AZ is a project of "ORİJİNAL AZ" LLC. TIN: 3105493771. Legal and actual address: Absheron district, Khirdalan city, Zardabi building 8, apt 8A. Full details are provided on the “Company Details” page.
Write to us
Please state your question as specifically as possible. The support team will review the request and respond accordingly.